ParaPlan Software Joins the Passio Family
We are thrilled to announce that ParaPlan Software and Passio Technologies are now officially operating as one. Passio Technologies is an industry leader in intelligent fixed route software and hardware, the ideal complement to the on-demand solution we’ve built and perfected over the past 20 years.
Like us, Passio Technologies is a small company with a strong focus on the success of their customers. They share our passion for bringing communities closer together through smarter transit. By joining forces, we will be able to accelerate our rate of innovation, bringing you new features and solutions faster than ever before.
What does this mean for you?
Your experience with ParaPlan will continue exactly as it always has. You can pick up the phone and reach the same ParaPlan team members you have come to know. For you, it’s business as usual (with a few extra perks thrown in).
What does this mean for ParaPlan the software?
Your ParaPlan apps will continue to deliver all the same performance and capabilities you’re used to. We’ll also be adding new features, support for Android, fixed route integration, web apps, vehicle hardware options and more. Our goal has always been to deliver the most features possible in the simplest interface, and that will continue to drive the direction of all future development.
ParaPlan the software won’t be going anywhere. This acquisition serves to integrate two complementary solutions so that we can better serve any size and any type of transportation agency, not to replace one solution with another.
What does this mean for ParaPlan the company?
Kyle and Tim will be joining the executive team of Passio Technologies. Passio will retain all ParaPlan employees and the company’s offices in Kansas City and Greenville to ensure continuity of service to all ParaPlan customers and to accelerate the development of new features.
Why join forces with Passio Technologies?
Since our founding in 1999, we’ve taken pride in our slow and steady growth and our intentional choice to specialize in one niche of the transit industry. We consider our small size a benefit, as it has allowed us to develop personal connections with our customers. These relationships have given us a deep understanding of the paratransit and NEMT industries over the past 20 years, without which we could not have built our unparalleled on-demand software solution. Your feedback and feature requests have guided the direction of ParaPlan Software since the beginning.
Passio Technologies operates in much the same way. Like us, they have focused their area of expertise on one segment of the transit industry. Their full suite of transit technology provides a comprehensive solution for fixed route transportation providers. They share our belief that mobility should be a right guaranteed to all. To accomplish this, they utilize the smartest technology to create a seamless and enjoyable experience for everyone involved - from operations to drivers to riders.
By joining forces, we’ll be able to take that vision a step further, combining ParaPlan’s on-demand products with Passio’s fixed route technology to provide the most comprehensive transit technology solution in the industry.
Will prices or business arrangements change?
No. Your current price will remain the same. All terms of doing business remain unchanged. Like always, if you upgrade your product line, prices will increase based on the schedule in your existing contract.
Will existing payment methods change?
No. If you pay monthly via ACH or credit card, you will continue to do so. If you pay invoices monthly or yearly, we will provide you with a new address in the near future. However, if you want to convert to ACH or credit card at any time, email Tim and he will get you setup right away.
Will ParaPlan customers get the same level of support as they currently have?
Yes. Brett will continue to handle support. Soon, you will have access to Passio’s 24/7 support, as well. Your contacts will remain the same and you can expect continuity of service both during and after this acquisition. By joining Passio, we will be able to increase our focus on customer success with the additional resources and capabilities we now have.
When can we expect to see updates and new product features?
Right away. Expanding our product offering so that we can best serve you is a day one priority. Tim will be working with the Passio development team to prioritize development direction, but you can expect to see new features faster than ever before.
Thank you for putting your trust in us. Without you, ParaPlan Software would not exist. Our commitment to your success remains our cornerstone. We’re excited to get to work on the new features and platform options provided by this acquisition. We feel confident that joining forces with Passio Technologies will allow us to maintain our customer-centered focus for another 20 years and beyond. Together we will continue creating healthier, happier and more connected communities.
Please take a moment to view this brief welcome letter from Passio's Co-Founders, Mitch Skyer and Scott Reiser, as well as their press release to learn more.
Have any questions or thoughts? Please feel free to call or text me directly on my cell phone at 785-550-1483.
Tim Hibbard
CEO & Co-Founder
timhibbard@passiotech.com
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